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Frequently asked questions

Find answers to commonly asked questions about our products.

We understand you might have questions, and we're here to provide quick and precise answers.

We're committed to providing you with the support you need, so find the answers to frequently asked questions about our products here. If you can't find what you're looking for, please don't hesitate to contact us contact us for further assistance.

Frequently asked questions

Find answers to commonly asked questions about our products.

General

Why do I need to purchase warranty on my Firetide products?

What are the HotView Pro system requirements?

What Countries does HotView Pro support?

What version of HotView Pro should I be using?

How do I find the Firetide product serial number?

What are the HotView Pro password parameters?

What is the procedure to apply a Dual Radio, Wireless-N, and Management to a Mesh node?

What is the process of adding or replacing a mesh node in an existing mesh?

What is the procedure to create interoperability between 6000 and 7000 series mesh nodes?

What is the procedure to set up run-as-service in HotView Pro?

How do I view my 5020-LNK from HotView Pro?

How do I pair one of my 5020-LNK nodes with a different 5020-LNK?

Is it possible to create an Ethernet Direct link between a 5020 and 7020 node?

What is the hardware factory reset procedure for a HotPort 7020 outdoor mesh node?

What is the hardware factory reset procedure for a HotPort 7010 indoor mesh node?

What is the CLI factory reset procedure for a HotPort mesh node?

What RF cable should I use?

Where is the FIPS 140-2 validation certificate for the HotPort 7100 and 7200?

License information

What is the Firetide policy on license re-issues?

Who do I contact regarding my HotView Pro License Keys?

How do I install HotView Pro and add a Management license key?

What is the procedure to move a license key from one mesh node to another?

What is the process of transferring licenses between systems?

How do I access a Firetide mesh without a Management license on my system?

Troubleshooting

What do I do when getting a java 2 error message when installing HotView Pro 10.17.0.0?

How do I log into HotView Pro if getting a user does not exist error message?

What do I do when getting an unable to write to node error message?

Why can’t I view my 5020-LNK pair along with my other mesh nodes?

Why can I not set my 5020-M to a US Country Code?