Firetide Support
Thank you for choosing Firetide!
If you are interested in purchasing or evaluating a Firetide solution, you may call Firetide Sales at (408) 399-7771 ext. 1 (use the Sales Contacts list to select the appropriate Firetide Sales Contact for your area) or e-mail Firetide Sales at sales@firetide.com.
If you have a Firetide product and need technical support , then the following options are available:
- Review the Firetide Knowledgebase page. A Firetide Partner login is required to view the Knowledgebase content, Manuals & Software. If you already have a Partner login, then please use this information. If you are not a Partner, you may use the following login information:
- Username: guest@firetide.com
- Password: guest
- If additional assistance is needed, you can contact Firetide Technical Support at (877) 347-3843 ext. 2 or (408) 355-7271. Phone support is available during our normal hours of operation, Monday through Friday, 7:00 am to 5:30 pm PST. Customer's may also contact us Monday through Friday, 8:00 AM to 5:30 PM IST. +918040215111.
Firetide requires that all Customers installing or servicing a Firetide mesh or AP solution have completed Firetide Training (Information available from the Firetide Training page).
- You may also contact Firetide Technical Support by e-mail at support@firetide.com or complete the following form to open a case or RMA (If opening an RMA, please refer to the following Policies: NAM & CALA, APAC and EMEA)
Company Name
Contact Name
Contact Phone
Email address
What is the name of the deployment or project?
Are you using mobility?
What model are you using? (select all that apply)
How many units in your total network?
How many units are currently in question?
What version of HotView are you using?
What firmware version are you using?
Have you completed Firetide Certification Training? If so, when?
Was a site survey completed and if so, by whom? Please provide if available.
Please provide a detailed description of the issue. Include details as to how and where in the network the problematic unit(s) is installed.
Thank You!
Note Requests via e-mail are reviewed during Firetide's normal business hours.
REQUEST INFORMATION
North American sales
+1-877-FIRETIDE
sales@firetide.com
Caribbean and Latin America sales
cala-sales@firetide.com
International sales
+1 408-399-7771
sales@firetide.com
Locate a reseller
Firetide distributors